Customer Service Specialist - Cebu Based

Job Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Job Summary
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Handle complex and escalated customer service issues as well as review customer complaints & track customer complaint resolution
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Candidate must possess at least a Bachelor’s Degree in any field.
  • At least 2 Years of working experience in the related field is required for this position.
  • Required Skills: Customer Service, People Management, Complaint Handling, Keen to details, Reportorial Skills
  • Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Customer Service or equivalent.
  • Experience in the same industry is a plus (Logistics/Forwarding Company)

How To Apply

To apply, please download form and fill up required information.

STEP 1: Fill up Keyman Form
STEP 2: Upload your Resume

I declare that I have read and understood and accepted the information on the processing of my personal data.